FishTuwaTuwa Privacy Policy

Privacy Policy

Privacy Policy

TuwaTuwa, Inc. ("," "we" or "us") provides an online and mobile service, website and any other branded websites, web pages, mobile applications and mobile websites (collectively, "Site") and/or related content, software, applications, materials and/or services, including but not limited to services provided over the phone or through other channels (collectively with the Site, the "Services"). The terms "you" and "user" means all individuals and entities that access the Service.

This Privacy Policy describes how we use Personal Information (defined below) that we collect from you as part of you using our Service. This Privacy Policy also describes the choices available to you regarding our use of your information and how you can access and update this information, and what information you provide that we will retain even if you decide to stop using the Service. Our Privacy Policy is not a contract, and it does not create any legal rights or obligations.

You should also read our Terms of Use, available at which contains important information about the scope and nature of the Service, and the rules that apply to your use of our Service. All capitalized terms used in this Privacy Policy that are not defined in this Privacy Policy have the meaning given to them in the Terms of Use for

Your use of the Service indicates that you consent to our collection, storage, use and disclosure of your Personal Information and other information as described in this Privacy Policy and the Terms of Use [link]. If you do not consent to the use of your Personal Information as described in this Privacy Policy or do not agree to the Terms of Use, do not use the Service.

Information We Collect

We collect the following types of information from and about you:

Personal Information

We collect information that, taken alone, identifies you and that can be used to contact you, on-line or offline ("Personal Information"), which includes:

  • Contact information such as name, email, billing address, phone number
  • Unique identifiers such as user name, account number, password
  • Demographic information such as age, education, gender, interests
Account Information When you create an account, you will provide information that could be Personal Information, such as your name, username, password, postal address, and email address. You acknowledge that this information may be personal to you, and by creating an account on the Service and providing Personal Information to us, you allow others, including us, to identify you, and therefore, you may not be anonymous. We may also contact you when we believe it is necessary, such as for account recovery purposes.

General Information We collect information about you that cannot be used, alone, to identify you, which may include, for example, demographic information including zip code or professional information including the industry in which you work, and what types of services offered through Service you prefer.

Choosing not to provide information You may choose not to provide the information above, but if you do, reserves the right to cancel your membership and/or to stop using your services as a Guide. Also, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at

IP Address Information and Other Information Collected Automatically We automatically receive and record information from your web browser when you interact with the Site, including your IP address and cookie information. Generally, the Site automatically collects usage information, such as the number and frequency of visitors to the Site. We may use this data in aggregate form, that is, as a statistical measure, but not in a manner that would identify you personally. This type of aggregate data enables us and third parties authorized by us to figure out how often individuals use parts of the Service so that we can analyze and improve them.

User Content Some features of the Service allow you to submit Content to the Service. All Content submitted by you to the Service may be retained by us so long as you use the Service or maintain an account. We may also retain Content submitted by you for a short period after you terminate your account. We may continue to disclose such Content to third parties as described in this Privacy Policy. By submitting any Content, you agree that such Content is non-confidential for all purposes. In addition, your Content is posted and transmitted at your own risk. Please be aware that we cannot control the actions of other users of the Service with whom you may choose to share your Content. Therefore, we cannot and do not guarantee that your Content will not be viewed by unauthorized persons.

Similarly, our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

Information Collected Using Cookies and Web Beacons "Cookies" are small data files that are sent to your web browser when you access a website, and the files stored on your device's hard drive. We use "session" cookies to keep you logged in while you use the Site, to track your preferences and to track trends and monitor usage and web traffic information on the Site. These are erased when you close your browser. We use "persistent" cookies to relate your use of our Service to other information about you and store information about your preferences to make your user experience consistent and customized. For example, we may create a persistent cookie that includes some basic information about you, like your favorite website locations and whether customer support responded to your inquiry. These cookies stay on your hard drive until you erase them or they expire and associate your information with your account even if you are logged out.

Most browsers automatically accept cookies, but you can change your settings on the browser settings to refuse cookies or prompt you before accepting cookies. You can also use your browser settings or other tools to delete cookies you already have. However, if you disable or refuse cookies, then certain features of the Site may be inaccessible or not function properly.

Our cookies do not, by themselves, contain Personal Information, and we do not combine the general information collected through cookies with other Personal Information to tell us who you are. As noted, however, we do use cookies to identify that your web browser has accessed aspects of the Service and may associate that information with your account if you have one.

Certain features of the Site may use local shared objects (or "flash cookies"). Flash cookies are small files similar to browser cookies that collect and store information about your preferences and where you browse and what you look at on the Site. Flash cookies are not managed by the same browser or device settings that are used for browser cookies. You may adjust your Adobe Flash Player settings to prevent flash cookies from being placed on your hard drive.

This Privacy Policy covers our use of cookies only and does not cover the use of cookies by third parties. We do not control when or how third parties place cookies on your computer. For example, third party websites to which a link points may set cookies on your computer.

We may use "clear GIFs" (aka "web beacons" or "pixel tags") or similar technologies, on our Service or in our communications with you to enable us to know whether you have visited a part of our Service or received a message. A clear GIF is typically a one-pixel, transparent image (although it can be a visible image as well), located on a website or in an email or other type of message, which is retrieved from a remote website on the Internet enabling the verification of an individual's viewing or receipt of a website or message.

We do not automatically collect Personal Information, but we may tie Personal Information with the automatically collected information using the above tools or information collected from other sources.

We may also log information using digital images called web beacons on our Service or in our emails. We may use web beacons to manage cookies, count visits, and to learn what marketing works and what does not. We may also use web beacons to tell if you open or act on our emails.

We may also use services hosted by third parties, such as Google Analytics, a web analytics service provided by Google, Inc. ("Google") to assist in providing the Service. Google Analytics uses Cookies to help us analyze how users use the Service. The information generated by the Cookie about your use of the Service (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Service, compiling reports on website activity for us and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using the Service, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

"Do not track" or "DNT" technology The Service does not follow the direction of "do not track" or "DNT" settings that are available in some browsers.

Children's Privacy We do not allow persons under 13 to register for the Service, and we do not knowingly collect any Personal Information from persons under the age of 13. We do not direct any of our business practices or system outputs towards children under the age of 13.

Our Use of Your Information We may use information that we collect about you or that you provide to us, including any Personal Information to:

  • Complete your booking
  • Send you a booking confirmation
  • Assess the needs of your business to determine suitable products and services
  • Send you requested product or service information
  • Respond to customer service requests
  • Administer your account
  • Send you a newsletter
  • Send you marketing communications
  • Respond to your questions and concerns
  • Improve our Service and marketing efforts
  • Conduct research and analysis
  • Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection, and adherence to the User Agreement, Provider Agreement and Booking Agreement as may be applicable
  • Secure your account and prevent fraud
  • Protect our or third party rights or interests
  • For any other purpose with your consent

Information Sharing We will share your Personal Information with third parties only in the ways that are described in this privacy statement and as may be further described at the time that you provide the requested information.

We do not sell your Personal Information to third parties, however, we will provide it to third parties who need the information to process your bookings, or to provide services (such as for payment processing in connection with your membership). Any such third parties will only use your personally identifiable information in connection with the fulfillment of Services or to communicate with you about the Services.

Furthermore, we may also disclose your Personal Information as required by law such as to comply with a subpoena, or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

As we develop our business, we might sell, buy or merge our businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Information as well as general and other information may be part of the transferred assets. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information and other information as set forth in this Privacy Policy.

Payments uses Authorize.Net as its third party service provider for payment services (e.g. card acceptance, merchant settlement, and related services). By purchasing any services from Guides or accepting any payments as a Guide, you agree to be bound by Authorize.Net's Privacy Policy at and hereby consent and authorize and to share any information and payments instructions you provide with Authorize.Net and other third party service provider(s) to the minimum extent required to complete your transactions.

Links to Other Websites Our website includes links to other websites whose privacy practices may differ from those of We are not responsible for the policies or practices of third parties. If you submit Personal Information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Users Outside the United States This Privacy Policy is intended to cover collection of information from residents of the United States. The Service and the services upon which the Service is hosted are located in the United States. Personal Information you submit using the Service will be transferred to and stored in the United States. By visiting the Service and submitting Personal Information, you authorize this transfer.

California Residents California residents may choose to

request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes or choose to opt out of such disclosure. To make a request or to opt out at any time, please contact us at or the other contact information provided below. Our policy is not to disclose Personal Information collected online to a third party for directing marketing without your approval.

Security The security of your Personal Information is important to us. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at

If you book Guides on, the transmission of sensitive information collected on our order form is encrypted using secure socket layer technology (SSL).

Correcting and Updating Your Personal Information To review and update your Personal Information to ensure it is accurate, contact us at

Notification of Privacy Statement Changes We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information You can contact us about this privacy statement by phone: 1(800)290-6615 or